Privacy Policy

Last updated: May 23, 2025

Introduction

This Privacy Policy (the "Policy") explains how Podium Mind Inc. ("Podium Mind," "we," "us," "Company" or "our") will collect, use, disclose, and protect personal information from users ("Users", "you", "your") when you interact with our website podiummind.com (the "Website"), register for courses, or otherwise engage with Podium Mind. By using our Website or services (the "Services"), you agree to the practices described in this policy.

This Policy applies to all individuals who provide personal information to us, including customers, Website visitors, and anyone who interacts with our Services, regardless of location. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Our Website may contain links that take you to the websites of third parties. This Privacy Policy does not extend to the data collection practices of third parties and Podium Mind does not assume any responsibility for the privacy practices, policies or actions of third parties. You should read the individual privacy policies and/or legal notices of such websites and make an informed decision as to whether or not you wish to use those websites based on their privacy practices.

PIPEDA Compliance

This Privacy Policy is designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We are committed to protecting your personal information in accordance with Canadian privacy laws and the ten privacy principles outlined in PIPEDA.

Age Requirements

Podium Mind's Website and Services are intended for individuals who are at least 18 years of age. Individuals who are 14 years of age or older but under 18 may access our Website and Services only with the consent and supervision of a parent or legal guardian. We do not knowingly collect personal information from children under 14 years of age. If we become aware that we have inadvertently collected information from a child under 14, we will delete it promptly. If you are a parent or guardian and believe your child under 14 has provided us with personal information, please contact us at [email protected].

Legal Basis for Processing

We collect and process personal information under the following legal bases in accordance with PIPEDA:

Consent: We obtain your explicit consent for marketing communications and newsletter subscriptions
Contract Performance: We process personal information necessary to provide our courses and services you have purchased or registered for
Legitimate Business Interests: We may process certain information for website analytics, fraud prevention, and service improvement, balanced against your privacy rights

Information We Collect

We collect personal information directly from you when you knowingly provide us with information (Website forms, email opt-in forms, and course sign-ups) or make a purchase. We also collect information automatically through your use of our Website (analytics and advertising pixels, automated data collection). The types of information we may collect include, but are not limited to:

Automatically Collected Information:

IP address, Cookie ID, browser information, operating system type and version
Website usage patterns and content you interact with on our Website
Device information and technical specifications

Information You Provide:

Name and email address (for example, through opt-in forms or course registration)
User type (parent, youth athlete, coach, referee, or other, as selected through drop-down menus) - this information is used for customer profiling and targeted marketing communications
Course registration information and preferences
Course progress, completion status, and interaction data within our learning platform
Payment information (processed securely by our third-party payment processor and not stored on our servers)
Any other materials you willingly submit to us (such as course assignments, feedback, comments, or communications)

We do not collect sensitive personal information such as health data.

We may also collect non-personal and/or anonymous information which we reserve the right to use for any purpose, including in an aggregate fashion. For example, we may collect system-related information to be used for system administration purposes, to help diagnose problems, to monitor traffic patterns, to determine which Website content is used most frequently and to assess our Website usage. Where data is anonymized or de-identified, it is no longer identifiable to you and is no longer personal data.

Use of Information

We collect and use personal information for the following purposes:

To provide access to our online mental performance courses and related resources
To track course progress, completion, and provide personalized learning experiences
To send marketing emails and communications about our products and Services (with your explicit consent; you may unsubscribe at any time)
To segment and profile customers based on user type for targeted marketing and course recommendations
To provide customer support and respond to inquiries or requests
To improve and personalize our Services, offerings, and user experience
To deliver targeted advertising and retargeting using analytics and advertising tools
To process payments and manage billing
To comply with legal obligations and protect the rights, property, or safety of Podium Mind and its Users
For analytics, research, and business development purposes

We will only use personal information for the purposes specified in this Policy or as permitted by applicable laws and regulations.

Disclosure of Information

We may disclose personal information to third-party service providers who assist us in business operations, including:

Course platform and learning management services
Website analytics and advertising services
Email marketing and communication platforms
Payment processing services
Customer support and management tools

These service providers are contractually obligated to protect your personal information and use it only for the specified purposes. Their privacy policies are consistent with ours or they have agreed to abide by our policies with respect to personal information.

We may also disclose personal information:

If required by law, court order, or to comply with legal processes
To protect our rights, property, or the safety of Podium Mind, our Users, or others
In the event of a business transaction (such as a merger or acquisition), in which case Users will be notified if their information is subject to a new privacy policy

We do not sell or make commercially available any personal data that you provide through our Website or which we collect. We limit disclosure to what is necessary for the stated purposes and implement appropriate safeguards to protect your information.

Data Breach Notification

In the event of a data breach that poses a real risk of significant harm to affected individuals, we will notify affected users and relevant authorities as required by applicable privacy laws. We will provide timely notification through email or prominent notice on our Website, including information about what happened, what information was involved, steps we are taking to address the breach, and steps you can take to protect yourself.

International Data Transfers

We may transfer and process personal information across international borders for the purposes outlined in this Privacy Policy. Our third-party service providers may store or process your personal information in various countries, including the United States, Australia, Ireland, and Singapore. By using our Services, you acknowledge and consent to the transfer of your personal information to these countries. We ensure that all third-party service providers implement appropriate safeguards to protect your personal information in accordance with applicable privacy laws.

Data Security

We use appropriate physical, technical, and administrative safeguards to protect the confidentiality and security of your personal information. Access to personal information is limited to authorized personnel on a need-to-know basis. Your personal data will only be transferred to other parties in accordance with this Privacy Policy. We work only with reputable third-party service providers who implement industry-standard security measures. While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security. Consequently, Podium Mind bears no liability for the use that may be made of the information by any third party. We will, however, use our best efforts on a commercially reasonable basis to ensure that third-party providers fully comply with applicable data protection laws.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer required, we securely delete or anonymize it. You may request deletion of your personal information at any time by contacting us at [email protected]. In some cases, we may need to retain certain information for legal, regulatory, or operational reasons.

User Rights and Choices

You have the following rights with respect to your personal information under PIPEDA:

Access: You may request access to your personal information we hold
Correction: You may request correction or updating of your personal information
Deletion: You may request deletion of your personal information, subject to legal limitations
Withdrawal of Consent: You may withdraw your consent for us to use your personal information (such as unsubscribing from marketing emails)
Complaint: You have the right to file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request and may request information to verify your identity. There are no fees associated with these requests unless they are excessive or repetitive in nature.

Email Marketing and Double Opt-In

We offer electronic newsletters and marketing communications to which you may voluntarily subscribe. We use a double opt-in process for marketing communications, which means:

You provide your email address through our Website or registration process
We send you a confirmation email asking you to confirm your subscription
You must click the confirmation link to complete your subscription to marketing communications

We are committed to keeping your email address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section or for the purposes of utilizing a third-party provider to send such emails. We will maintain the information sent via email in accordance with applicable laws and regulations.

In compliance with CASL and CAN-SPAM Act, all emails sent from us will clearly state who the email is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails related to your course access and account.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website and for analytics and advertising purposes. Cookies are small data files stored on your device that help us understand how you use our Website.

Types of Cookies We Use:

Essential Cookies: Necessary for Website functionality, course access, and security (session-based, expire when you close your browser)
Analytics Cookies: Help us understand Website usage and performance (typically expire after 2 years)
Advertising Cookies: Used for targeted advertising and conversion tracking through various advertising platforms (expire between 30-540 days depending on the platform)
Course Platform Cookies: Support course delivery, progress tracking, and user authentication (various durations based on function)

Third-Party Tracking:

Our third-party service providers may place additional cookies on your device to provide their services and improve advertising effectiveness. These cookies are subject to the respective privacy policies of these providers.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality and your ability to access course content. By continuing to use our Website, you consent to our use of cookies as described in this Policy.

We may permit certain third-party companies to help us tailor advertising that we think may be of interest to you and to collect and use other data about your activities on the Website. These companies may deliver ads that might place cookies and otherwise track your behavior.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any changes will be posted on this page, with the "last updated" date at the top. Continued use of our Website after changes means you accept the updated policy. For material changes, we may provide additional notice via our Website or by email where appropriate. Previous versions of this Privacy Policy are available upon request.

Acceptance of This Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information, you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

Podium Mind Inc.
Suite 616, 718-333 Brooksbank Avenue
North Vancouver, BC, Canada V7J 3V8
Email: [email protected]

For privacy complaints, you may also contact the Privacy Commissioner of Canada at:
Website: www.priv.gc.ca
Phone: 1-800-282-1376

Governing Law

This Privacy Policy is governed by the laws of the Province of British Columbia and applicable federal laws of Canada, including PIPEDA. Any disputes will be resolved in the courts of British Columbia, Canada.

If any provision of this Privacy Policy is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.